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Getting help at 399 Bet is now easier than ever
Online gaming sometimes comes with minor hiccups — a forgotten password, a delayed deposit, or a bonus that hasn't credited. Whatever the issue, 399 bet's support centre is always here to help.
Our support team communicates fully in Bangla. Reach us by phone, live chat, or email — whichever you prefer. Day or night, we're always ready.
On this page you'll find answers to the most frequently asked questions, step-by-step guides, and direct contact options. At 399 bet, a satisfied player is our greatest achievement.
Contact us
Get help through your preferred channel
Account guide
From registration to profile updates
How to register
Go to the 399 bet homepage and click the "Register" button. Fill in the form with your name, mobile number, email, and password. You'll receive an OTP on your phone — enter it to verify. That's it, your account is ready.
What to do if you've forgotten your password
On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email — a reset link or OTP will be sent to you. Set your new password and log in.
Update profile information
After logging in, go to the "My Profile" section to update your name, address, and contact details. Changing your mobile number will require OTP verification.
Account closure or temporary suspension
If you'd like to take a break for a while, use the self-exclusion option. To close your account entirely, contact support — we'll take action within 24 hours.
Keep in Mind
Each person may register only one account. Opening multiple accounts may result in all accounts being suspended and balances forfeited.
Quick links
Payment & transaction guide
Everything you need to know about deposits & withdrawals
How to Deposit via bKash
Log in → click the "Deposit" button → select bKash → enter the amount → send payment to our bKash number → submit the transaction ID. Your balance will be updated within minutes.
How to withdraw
Click the "Withdrawal" button → select your payment method → enter your mobile banking number → enter the amount → submit. Minimum withdrawal: ৳500; maximum: ৳1,00,000 per day.
What to do if your deposit hasn't arrived
If your balance hasn't reflected within 30 minutes of payment, contact support. Share your transaction ID, a screenshot of the payment, and the amount — we'll verify and credit it promptly.
Reasons why a withdrawal may be rejected
Withdrawals may be held if KYC verification is incomplete, bonus wagering requirements haven't been met, or suspicious activity is detected on your account. In any of these cases, please contact support with full details.
Frequently asked questions
Questions & answers on bonuses, games, security & mobile
Bonuses & offers
Security & mobile
399 Bet support is always on — even in the middle of the night
People in Bangladesh stay up late watching cricket and chatting with friends. If you run into any issue at midnight on 399 bet, our support team will be right there to help. Morning, afternoon, or night — we're always on.
During major tournaments like the BPL or the World Cup, our support team is even more active — because we know that's when players need help the most.
At 399 bet, you're not just a user — you're part of our family. So don't hesitate to reach out about anything. We give real solutions, not generic responses.
Responsible gambling help
If you feel like you're losing control of your betting — acknowledging that takes courage. 399 bet offers self-exclusion, deposit limits, and time-out options. To learn more, Responsible Gaming Visit the page or contact support.
Your Information Is Secure
At 399 bet, your personal and financial information is fully encrypted. We never share your data with any third party. Our Privacy Policy Read up and play with peace of mind.